FAQ

VERDEN Ethics and Sustainability

Yes. All VERDEN products are vegan friendly. None of our products contain any animal derived ingredients.

Yes. We do not test any of our ingredients, formulas or finished products on animals. We ensure our products are cruelty-free every step of the way.

Every company that works for us has a cruelty-free policy.

No. VERDEN is owned by our two co-founders Arabella Preston and Charlotte Semler who are committed to never testing on animals.

No, we are not currently sold in China, nor in any other country where selling there requires animal testing. We would never compromise our cruelty free and vegan values. If the regulations for imported products changes, and animal testing is no longer a requirement, we would adapt accordingly.

All of our outer paper and card packaging is recyclable.
Our boxes are made from recycled card. The corrugated liner for the candle box is not currently made from recycled board but it is fully recyclable.
Our box manufacturers are FSC certified. Our board supplier plants three or four trees for every tree used. This means that the number of trees in forests is always increasing. Individual trees disappear in production, but new ones are always replacing them.
A biomass-fuelled combined heat and power plant is used for paperboard production, with the aim of radically reducing the mill’s fossil energy usage, and thereby cutting its carbon dioxide emissions from fossil sources.

VERDEN Hand and Body Wash and Hand and Body Balm bottles are 100% post consumer recycled bottles and 100% recyclable.
Our plastic pumps are currently not recyclable. Refill options are available with recyclable disc top caps.

VERDEN Candles jars are 100% recyclable and are made from 1% post consumer recycled glass.
VERDEN Bath Oil bottles are 100% recyclable glass. The Bath Oil cap is recyclable.

Our products are packed with recyclable shredded paper or Eco Flo loose foam chips which are made from 100% genetically modified-free starch. They are 100% biodegradable, fully compostable, low energy and they dissolve in water. They are manufactured from annually renewable sources.
VERDEN gift bags and tissue paper are fully recyclable.

VERDEN Ingredients and Formulations

VERDEN body products are carefully formulated to match the pH of your skin.
VERDEN Hand and Body Wash has a pH of 5.0-5.5.
VERDEN Hand and Body Balm has a pH of 5.0-5.5.

VERDEN products are free from parabens and free from SLS, ALS and SLES.

Palm oil derivatives are present within some ingredients used in the Balms and one ingredient used in the Wash. Every ingredient we use is RSPO certified. We continue to work with all our suppliers to source only the most environmentally responsible ingredients in keeping with our vegan and cruelty-free status.

VERDEN Bath Oils are not suitable for use in pregnancy. All VERDEN products contain 3% or less of essential oils. Some women prefer to avoid essential oils and fragrance completely during pregnancy. We always recommend checking with your health practitioner.

VERDEN products are not organic.

ALLERGEN ADVICE

VERDEN roots itself in natural fragrance. Our products contain natural essential oils.

VERDEN products contain ingredients derived from coconut.
VERDEN products do not contain any other nut ingredients.
However, VERDEN products are bottled in facilities which handle other products which may contain nut allergens.

For a full, detailed breakdown of what each VERDEN product contains, please consult the ingredients list on each product page of the website.

VERDEN products do not contain sesame seeds, but our oils are bottled in an environment which also handles sesame. For a detailed breakdown of what each product contains, please consult the ingredients section on each product page of our website.

All VERDEN Balms may contain gluten as the oat extract used may contain gluten.
VERDEN Washes and Bath Oils are gluten free and suitable for coeliacs.
For a detailed breakdown of what each product contains, please consult the ingredients section on each product page of our website.

All skins are different and we suggest patch testing on a small area of your body over several days to see how your skin reacts. If you buy a VERDEN product and it does not suit your skin, you can return it to us within 28 days for a full refund. (*We do not refund the cost of postage.)

VERDEN STORAGE AND USAGE

We recommend keeping VERDEN products out of direct sunlight and away from heat sources.

VERDEN products last for 12 months after opening.

Not at all. Natural raw ingredients can vary greatly in colour and fragrance. We make all our products in small, fresh batches. This means that there can sometimes be slight differences in colour and fragrance which is in keeping with their natural origins.

SHIPPING AND RETURNS

We ship free worldwide For more details please visit our Shipping and Returns page.

Please visit our Shipping and Returns page for details on how to return a product. Unfortunately, we do not process exchanges.

For ALL questions on shipping and returns, please click here to be taken to the correct page of our website.

We do not offer sample or travel sizes of VERDEN products.

PAYMENT

We accept the following forms of payment on our website:
Visa
Mastercard
American Express
Apple Pay
Android Pay

WORKING WITH VERDEN

Please see our LinkedIn page for current vacancies.

We are a small, independent company and as yet do not have the resources for an internship scheme.

We work with a small selection of bloggers and social media influencers. We would be delighted to add your details to our PR waiting list, which we check regularly. Please email your details to hello@verden.world and we will add you to our waiting list.